Order Status
You may check the status of your order at any time by calling or emailing the Weston Nurseries store with which you placed the order:
Hopkinton: 508.435.3414 or customercare@westonnurseries.com
Chelmsford: 978.349.0055 or chelmsford@westonnurseries.com
Hingham: 781.749.3773 or hingham@westonnurseries.com
Order Cancellation
You may cancel your order at any time prior to pick up. Custom or special orders may be non-cancellable or incur restock fees.
Privacy Policy
(Effective June 5, 2025)
Weston Nurseries is committed to protecting the privacy of our customers. When it comes to our customers’ personal information, we don’t sell, rent, or share it with any third party. Westonnurseries.com (“Site”) is owned, operated and maintained by Weston Nurseries, Inc. To make sure your personal information stays private, information we collect through this Site is used only in the way and for the purpose described in this Privacy Policy.
What Information do We Collect from Customers?
When you visit this Site, we automatically collect your IP address, the web page from which you came, and a record of what you do while on our Site. For some site activities, like asking a question or signing up for our email list or text messages, we’ll ask you for your email address and:or phone number, and we’ll hang on to that so we can be sure to get back to you with what you need.
When you make a purchase or register an account on the Site, Weston Nurseries, Inc. collects your billing and shipping address including your name, email address, billing address, shipping address, and phone number and any other information necessary to process your order. Credit card transactions are processed directly by a third-party processor. We never collect or store your credit card data on any of our systems. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain Site related activities.
How We Use Collected Information
Weston Nurseries, Inc may collect and use your personal information for the following purposes:
- To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience. We may use information to understand how our users as a group use the services and resources provided on our Site.
- To run a promotion, contest, survey or other Site feature. To send you information about topics we think will be of interest to them.
- To send periodic emails and messages. We may use the email address and phone number to respond to user inquiries, questions, and/or other requests. You will occasionally receive emails or messages that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails or messages, unsubscribe instructions are at the bottom of each email or message.
How We Protect Your Information
We maintain both electronic and procedural safeguards to ensure the maximum security of your personal information. All orders placed on our site are protected by the highest level of encryption and cannot be viewed or altered as information travels to our secure server. Once we receive your information, we store it on a secure server that is not accessible from the Internet.
Sharing Your Personal Information
We do not sell or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Use of “Cookies”
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our Site uses cookies to keep track of items, speed navigation, and determine which areas of the Site are popular or unpopular. We may also use cookies to tailor Site content to your interests based on your previous shopping preferences at westonnurseries.com. The information stored in this cookie does not directly contain any personally identifiable information.
By default, your browser is initially configured to accept cookies. Although not recommended, you can set your browser to refuse cookies. You will still be able to browse our site, but you may be unable to place online orders with cookies disabled.
Changes to this Privacy Policy
Weston Nurseries, Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of these Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
Messaging Terms & Conditions
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Weston Nurseries. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Weston Nurseries. Weston Nurseries reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Weston Nurseries also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent.
Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Weston Nurseries again, just sign up as you did the first time and Weston Nurseries will start sending messages to you again.
Info
For support regarding our services, email us at customerexperience@westonnurseries.com or, if supported, text “HELP” to (508) 435-3414 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Weston Nurseries, you may also access instructions on how to unsubscribe and our company information by following that link.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at customerexperience@westonnurseries.com. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our https://www.westonnurseries.com/privacy-policy-2/.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.
