Position: Wholesale Counter / Customer Service
Primary responsibilities:
- Answer incoming calls and direct them where needed.
- Greet every “Walk-In” customer with a positive welcoming approach.
- Manage phone calls so all are answered in three rings or less, phone is picked up others when necessary (multiple callers, breaks, etc).
- Enter new or pull up existing open orders in the POS System.
- Enter other Ship Via orders (Pick-ups, Deliveries, etc.) from phone callers and for other sales staff.
- Cashier responsibilities of invoicing– taking payments (cash, check, credit card, account).
- Match up customer with yard sales personnel as they check in toward the customers’ needs.
- Support transfer process between all stores.
- Make sure customers have been appropriately checked out by sales staff or loading staff so that what leaves yard is accurate.
- Work & communicate with loaders/yard staff to assist customers for a quick “Load & Go” for pick up (product that is in the yard or product that is already gathered in the call area).
- Keep common area, showroom and counter clean and presentable.
- Support Daily Shipping Manifest for “outbound” deliveries.
- Hand out current information to customers such as promotions, warranties, specials, etc.
- Positive Customer Relations first & foremost.
- Work with or load customers when needed.
- Support all merchandising, signage and showroom seasonal layout & set-up.
- Follow up phone calls, deliveries, surveys etc.
Requirements:
- Preferred knowledge of Green goods (Trees/Shrubs/Perennials) or will train as needed.
- Preferred knowledge on Turf products, Contractor Tools & Hardscapes or will train as needed.
- Preferred Forklift experience or will train.
- Ready for fast-paced multitask environment.
- Willingness to work additional weekday hours & Saturday Mornings in Spring & Fall.
- Candidate should be an outgoing, friendly person who is easy to get along with and who can put up with the ebb and flows of the seasonal traffic.
- Candidate should be able to handle situations where customers are upset and work things through to arrive at best solution, and a solve problem independently or know when to seek a manager for assistance.
- Should be able to lift 50lbs or greater.
- Willingness to work in all weather conditions.
- Bilingual in Spanish/English a plus.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Weston Nurseries does not discriminate in employment on the basis of race, color, religion, sex, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, national origin, veteran status, or any other characteristic prohibited by state and local law.
