Location: Hopkinton
Employment Type: Part-Time or Full-Time
Pay Range: $25.00 – $28.00 per hour (Based on Experience)
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About Weston Nurseries
Weston Nurseries is one of the region’s leading garden centers and landscape providers, offering design, installation, and plant delivery services rooted in quality, craftsmanship, and customer care. Our Landscape Design & Install team works closely with homeowners and commercial clients to bring thoughtful, well-executed outdoor spaces to life. The Office Assistant plays a critical role in ensuring projects run smoothly from consultation through installation.
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Position Overview
The Landscape Design & Install Office Assistant is a detail-oriented, customer-focused support role responsible for coordinating administrative and operational tasks that keep the design and installation process running efficiently. This position works closely with the Design & Install team and Project Manager to manage scheduling, documentation, communication, and customer interactions throughout the lifecycle of a project.
This role is ideal for someone who thrives in a fast-paced, seasonal environment, enjoys balancing multiple priorities, and takes pride in providing excellent customer service while supporting a collaborative team.
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Primary Responsibilities
· Manage all aspects of the landscape consultation process, from scheduling and confirmations through invoicing
· Maintain organized digital and physical filing systems for landscape design consultations and plant delivery services
· Serve as the primary point of contact for clients regarding consultation appointments, deliveries, and general inquiries
· Send professional and timely reminders, confirmations, invoices, and supporting documentation to clients
· Prepare paperwork and documentation for operations staff to pull, stage, and prepare plant material for delivery
· Coordinate with the Hopkinton Retail Sales Manager as needed regarding plant deliveries and logistics
· Assist with scheduling daily and weekly installation work, coordinating with crews, subcontractors, and designers
· Support the department manager with project documentation, filing systems, and administrative follow-up
· Help troubleshoot customer questions or concerns and route issues appropriately to ensure resolution
· Contribute to smooth day-to-day operations by proactively identifying gaps, deadlines, or scheduling conflicts
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Qualifications & Requirements
· Strong organizational skills with exceptional attention to detail
· Excellent customer service skills and a professional, approachable demeanor
· Outstanding written and verbal communication abilities
· Experience using POS systems
· Proficiency with Microsoft Office tools (Outlook, Teams, Excel, Word, etc.)
· Ability to work effectively in a fast-paced, seasonal environment with shifting priorities
· Self-starter capable of supporting multiple team members simultaneously
· Positive attitude with a strong desire to contribute to team success
· Ability to understand basic landscape terminology (plants, materials, grading, etc.) or a willingness to learn
· Valid driver’s license
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Preferred Qualifications
· Prior experience in landscape design, horticulture, construction, or a related field
· Familiarity with CAD or landscape design software (e.g., Dynascape, SketchUp, or similar programs)
· Knowledge of local plant material, hardscape products, or nursery operations
· Bilingual: English / Portuguese
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Physical Requirements
· Ability to handle plant material, bagged goods, and light office supplies (up to 30 lbs)
· Occasional outdoor site visits in varying weather conditions
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What Success Looks Like
· Consultations are scheduled, documented, and invoiced accurately and on time
· Deliveries and installs are coordinated smoothly with minimal disruption
· Customers feel informed, supported, and valued throughout the process
· The Design & Install team recognizes this role as a reliable, positive force in daily operations
